Saturday, June 7, 2008

If it seems too good to be true then...

Like many I use Amazon's "save for later" button in the shopping cart. It means if I'm in a hurry I can go through about 15 programs I keep there and pull a couple out, put them back into the cart and check out. Here in Thailand I know there is a good chance the customs will tax them if the value goes over £30 or so.

I have some DVD sets that are above this magic number so I will leave them until I know someone is coming out from the UK. Amazon tells you when you log into your shopping cart if anything has changed in price so it was a pleasant surprise to see the 15 DVD collection of Sharpe drop from £35 to under £18. I checked out with this last night, pleased with myself.

This morning I had an email from Amazon saying it was a mistake and as per their policy the order was now cancelled. Ah well, that's life, but I would have thought it would do their customer relationship no harm at all if they let these go through. I would have been a fan for sure. Below is their email.

Dear Customer,

We are writing to inform you that the price for 'Sharpe - The Complete Series (15 Disc Box Set)'(ASIN B000A2U5GW) was displayed incorrectly at the time you placed the above referenced order.

Despite our best efforts, with the millions of items available on our website, pricing errors can occasionally occur. In our Pricing and Availability Policy (see, we state that where an item's correct price is higher than our stated price, we will cancel the order and notify you of that cancellation.

All affected orders have now been cancelled. If you still wish to purchase this item, please place a new order online which will be charged at the correct price, when we dispatch it to you. Please accept our sincere apologies for the inconvenience caused by this error, and rest assured that we will continue to make every effort to maintain the accuracy of all prices on our site.

We look forward to serving you again in the future.
Warmest regards,
Customer Service Department

Please note: This e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.

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